Privacy Policy – Menlo Estella

At Menlo Estella, part of Menlo Realty, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including leasing pre-leased studio apartments and co-living spaces at Menlo Estella. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information from residents, visitors, and potential investors when they interact with our services, including but not limited to:

• Contact Information: Name, email address, phone number, and postal address.
• Identification Information: Government-issued IDs, passport details, or other identification documents.
• Financial Information: Payment details such as credit card information, bank account numbers, and payment history for rent or security deposits.
• Usage Information: Data on how you interact with our website, including IP addresses, browser types, and cookies.

2. How We Use Your Information

The personal information collected is used to:

• Facilitate Leasing and Rental Agreements: We use your personal and financial information to process lease agreements, payments, and security deposits.
• Provide Services: To offer maintenance, repair, and community services to tenants and manage shared spaces within the property.
• Communication: To send important notifications such as lease updates, payment reminders, policy changes, or general property-related information.
• Improve Our Services: We analyze usage data to improve our website, services, and overall user experience.
• Legal Compliance: We may use your personal information to comply with legal obligations or to protect the rights and safety of Menlo Realty and its tenants.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under certain circumstances:

• Service Providers: Third-party companies that assist us in managing and maintaining the property, processing payments, or conducting maintenance may have access to your information.
• Legal Obligations: We may disclose your information if required by law or in response to a legal request (e.g., court orders, government regulations).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

4. Security of Your Information

We prioritize the security of your personal information. We employ administrative, physical, and technical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve the user experience, such as:

• Essential Cookies: Necessary for the basic functioning of the site.
• Analytics Cookies: To track website usage patterns and gather anonymous usage data to improve our services.

You can manage or disable cookies via your browser settings, but doing so may affect certain website features.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before sharing your information.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectify: Correct any inaccurate or outdated information.
• Delete: Request the deletion of your personal data, subject to legal or contractual obligations.
• Withdraw Consent: You may withdraw consent for specific data collection practices at any time, though this may affect your use of certain services.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, data will be securely deleted or anonymized.

9. Changes to This Policy

Menlo Realty reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes and post the updated policy on our website. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.